Privacy policy

ScholexAi Technologies runs scholexai.com, the ScholexAi portal and its app. We decide how the information on this page is used, and we are the people to contact about it.

• Account details: name, email address, your role (student, parent, teacher, Alpha or staff), your class or school, and the subjects and plans on your account.
• A student’s profile, filled in at first sign-in: a profile photo, date of birth, phone and WhatsApp numbers, city, at least one parent or guardian’s name, email and phone, and an emergency contact if you add one.
• Learning records: answers, marks and feedback, tests and papers sat, study plans, daily sets, attendance, rankings, and the questions you ask the subject helpers.
• Proctored tests: the camera check runs on the student’s own device and no video is ever uploaded. If the check finds a rule being broken, one still photo is saved as evidence for staff to review.
• Orders and payments: the plan or package, the amount, the payment method and the screenshot of your payment that you upload. We never see or keep card numbers.
• Messages you send us through the contact form or by email.
• Alphas (our tutors): the public profile, portfolio, photos and videos an Alpha gives us, the changes they send for review (not public until approved), and their payout details, which stay private.
• Use of the site: pages visited and the type of device and browser, counted without advertising cookies. The portal sets a cookie to keep you signed in.

• to run your account, open the subjects you have, and mark and record your work;
• to report progress to the student, to their parents or guardians, and to their teachers, Alpha or counsellor;
• to contact a parent or guardian about the student’s progress, as the student agrees at first sign-in;
• to process orders, confirm payments and switch plans on and off;
• to keep tests fair and the service safe, and to answer your questions;
• to understand which parts of the portal help most, so we can improve them.

We don’t sell personal information, and we don’t use it for advertising.

A few companies run parts of the service for us. Each gets only what its part needs.

• Supabase keeps the database, the sign-in system and the stored files (photos, payment screenshots, proctoring photos), on servers in Singapore.
• Vercel hosts the website and counts visits to it.
• Anthropic (Claude) powers AI marking, the handwriting reader, the subject helpers, the SAT coach and its weekly note to parents, the counselling assistant and the mock interviews. It receives what each task needs: a question, an answer and its mark scheme, with any photos or scanned pages of written work sent with them; a question asked to a helper or an assistant; and for the note to parents, the student’s name and the week’s SAT results.
• Google (Gemini) marks spoken answers in the international tests, makes their listening recordings, and writes the weekly progress report. It receives the recording or text each task needs, and for the weekly report the student’s name and class, the parent’s name and the week’s results.
• Google Workspace sends our emails (account details, progress reports and order updates) from hello@scholexai.com.
• Your browser’s push service (from Google, Apple or Mozilla) delivers notifications, if you turn them on.

We keep account and learning records while the account is open, so a student’s progress is never lost between plans.

A proctoring photo is kept only as long as staff need it to review that test. When an account is closed we delete its personal details, except records the law requires us to keep, such as payments, for as long as it requires them.

Many of our students are under 18. A parent or guardian buys the plan or agrees to the account, and gives us their contact details so we can keep them informed.

A parent’s account shows each linked child’s attendance, results and progress, and, with counselling, the tasks the counsellor sets. Leaderboards show call-signs, never names. A parent may ask to see, correct or delete their child’s information at any time.

You may ask us for a copy of the information we hold about you or your child, ask us to correct it, ask us to stop progress emails, or ask us to delete an account. Write to hello@scholexai.com from the email address on the account, and we will reply by email.

Files are kept in private storage and shown only through short-lived links. Each person sees only what their role allows: a student their own work, a parent their own children, a teacher their own classes. Passwords are stored by the sign-in system in a form no one can read.

When we change this policy we change the date at the top. If a change matters to how we use your information, we will tell you by email or in the portal first. The terms and the refund policy sit beside it.